Located at the crossroads of the Hume Highway and Camden Valley Way in Casula, New South Wales, Crossroads Hotel stands as one of Australia's most remarkable hospitality establishments. This historic venue, which has been serving guests since 1833, has evolved into a premier destination that seamlessly combines traditional Australian pub culture with modern gaming entertainment, exceptional dining, and comfortable accommodation.
Industry-Leading Pokies Performance:
Crossroads Hotel has established itself as a powerhouse in the Australian gaming industry, consistently ranking among the most profitable pokies venues in New South Wales. According to recent industry reports, the hotel ranks fourth in NSW for net profit per gaming machine, with the venue operating the maximum permitted 30 poker machines. This remarkable performance translates to an average of over $262,000 in annual profit per machine, positioning Crossroads Hotel as a standout performer in the highly competitive gaming market.
The venue's success in the gaming sector is reflected in its record-breaking sale price of $160 million in 2022, making it the most expensive pub transaction in Australian history. This valuation underscores the significant role that gaming revenue plays in the hotel's overall business model and its appeal to both investors and patrons.
The gaming area at Crossroads Hotel features a carefully curated selection of the latest poker machines, offering players access to cutting-edge technology and diverse gaming options. The gaming floor is designed with player comfort and entertainment in mind, featuring:
Modern Machine Selection: The hotel houses 30 state-of-the-art poker machines, each offering different themes, jackpot levels, and gaming experiences to cater to players of all preferences and skill levels.
Comfortable Gaming Environment: The gaming area is climate-controlled and designed to provide a comfortable atmosphere for extended play sessions. The layout ensures easy navigation between machines while maintaining an intimate and engaging gaming environment.
Professional Gaming Atmosphere: The venue maintains high standards of cleanliness, security, and customer service in the gaming area, creating an environment where players can focus on their gaming experience without distractions.
Players consistently praise Crossroads Hotel for its gaming facilities and overall atmosphere. Regular patrons appreciate several key aspects of the gaming experience:
Machine Variety and Quality: Players frequently comment on the diverse selection of machines available, noting that the hotel regularly updates its gaming floor with the latest releases from leading manufacturers. The machines are well-maintained and offer smooth gameplay experiences.
Staff Professionalism: Gaming floor staff receive high marks from players for their knowledge, helpfulness, and professional approach to customer service. Staff members are trained in responsible gambling practices and are always available to assist players with machine questions or general inquiries.
Comfort and Amenities: The gaming area's design receives positive feedback for its comfortable seating, adequate lighting, and convenient access to food and beverage services. Players appreciate being able to order drinks and light meals without leaving the gaming floor.
Security and Safety: Patrons consistently mention feeling secure in the gaming environment, with adequate surveillance and staff presence ensuring a safe playing atmosphere.
However, some reviews have noted concerns about cigarette smoke filtering from other areas of the venue into the gaming room, though the hotel has taken steps to address ventilation issues in recent renovations.
Gaming industry experts recognize Crossroads Hotel as a prime example of successful venue management in the Australian hospitality sector. Several factors contribute to the hotel's exceptional performance:
Strategic Location: The hotel's position at a major highway intersection makes it easily accessible to a broad customer base, including both local residents and travelers passing through the region.
Integrated Business Model: Unlike venues that focus solely on gaming, Crossroads Hotel's success stems from its integrated approach, combining gaming with quality dining, accommodation, and entertainment offerings.
Responsible Gaming Practices: Industry analysts praise the hotel's commitment to responsible gambling, including staff training programs, self-exclusion options, and adherence to regulatory requirements. The venue is a member of the Australian Hotels Association NSW and maintains strict compliance with responsible gambling codes of conduct.
Market Positioning: The hotel has successfully positioned itself as a premium gaming destination while maintaining its appeal to families and non-gaming patrons through its diverse amenities and entertainment options.
Financial Performance: The consistently high revenue per machine demonstrates effective management practices, optimal machine placement, and successful customer retention strategies.
Gaming industry publications regularly cite Crossroads Hotel as a benchmark for operational excellence in the pub gaming sector. The venue's ability to generate substantial gaming revenue while maintaining high customer satisfaction ratings makes it a case study for successful venue management.
Bistro Excellence:
The Crossroads Hotel Bistro represents the pinnacle of contemporary Australian pub dining, offering an extensive menu that celebrates both local ingredients and international flavors. The bistro operates with extended hours to accommodate the diverse schedules of gaming patrons, travelers, and local diners.
Menu Highlights: The culinary team has crafted a menu that spans from sophisticated sharing plates to hearty pub classics. Signature dishes include the slow-cooked lamb shoulder served with hummus and tomato salad, the impressive 800g ribeye on the bone, and innovative creations like Korean beef bulgogi bowls and karaage chicken burgers.
Lunch Specials Program: Monday through Thursday, the bistro offers exceptional value with $18 lunch specials available until 3 PM. This program has become particularly popular with gaming patrons and local workers, featuring favorites like chicken schnitzel with multiple topping options, classic fish and chips, and gourmet burgers.
Sunday Carvery Experience: The hotel's Sunday Carvery has established itself as a weekend tradition, featuring rotating selections of succulent meats carved fresh throughout the service. This offering appeals particularly to families and groups celebrating special occasions.
The venue features multiple dining and drinking environments to suit different preferences:
Sports Bar: This lively area features large-screen televisions showing live sporting events, creating an energetic atmosphere perfect for watching NRL, AFL, cricket, and international sports. The sports bar menu focuses on easy-to-eat items that complement the viewing experience.
Lounge Bar: For those seeking a more refined atmosphere, the lounge bar offers sophisticated cocktails crafted by award-winning mixologists. The cocktail menu includes both classic preparations and signature creations unique to Crossroads Hotel.
Family-Friendly Areas: The hotel maintains dedicated family dining spaces, including the recently added Nook area that opens directly onto a weatherproof children's playground.
Room Categories and Amenities:
Crossroads Hotel offers diverse accommodation options designed to meet the needs of business travelers, gaming enthusiasts, and families:
Single Rooms: Compact yet comfortable spaces featuring twin beds, perfect for solo travelers. These rooms include essential amenities like air conditioning, free WiFi, and small refrigerators.
Deluxe Queen Rooms: Spacious accommodations with queen beds and additional seating areas. Some configurations include futon beds for additional guests.
Deluxe Twin Rooms: Flexible accommodations featuring either two twin beds or convertible king bed configurations, ideal for friends traveling together or business colleagues.
Family Suites: Large multi-room accommodations featuring combinations of twin and queen beds, sleeping up to six guests. These 646-square-foot suites include separate sleeping areas and expanded living spaces.
All rooms at Crossroads Hotel include:
Complimentary high-speed WiFi internet access
Air conditioning and climate control
Mini-refrigerators and kitchenette facilities in select rooms
Flat-screen televisions with cable channels
Daily housekeeping services
Iron and ironing board
Hair dryer and basic toiletries
Free parking for registered guests
Business Traveler Amenities: The hotel caters specifically to business travelers with early check-in and late check-out options (subject to availability), wake-up call services, and quiet room locations away from gaming and entertainment areas.
Gaming Package Accommodations: The hotel offers special accommodation packages for gaming enthusiasts, including extended stay rates, dining credits, and preferred access to gaming floor amenities.
Location and Accessibility:
Crossroads Hotel enjoys an enviable location at the intersection of two major highways, making it easily accessible from multiple directions:
Address: Corner of Hume Highway & Camden Valley Way, Casula NSW 2170
Proximity to Major Centers:
5 minutes from Liverpool city center
35 kilometers southwest of Sydney CBD
20 minutes from Sydney's International and Domestic airports
Direct access to M7 and M5 motorways
Public Transportation: The hotel is accessible via public bus routes connecting to Liverpool station, with regular services throughout the day. Train connections from Liverpool provide direct access to Sydney's central business district.
Parking Facilities: The venue provides extensive free parking for all guests, including designated areas for coaches and larger vehicles. The parking area is well-lit and monitored for security.
From Sydney CBD: Take the M5 South-Western Motorway toward Liverpool, exit at Camden Valley Way, and continue to the intersection with Hume Highway.
From Sydney Airport: Follow the M5 South-Western Motorway toward Liverpool, approximately 20 minutes depending on traffic conditions.
From Interstate: The hotel is directly accessible from the Hume Highway, Australia's major inland route connecting Sydney and Melbourne.
PubPass Loyalty Program:
Crossroads Hotel participates in the PubPass loyalty program, offering members exclusive benefits and ongoing value:
Welcome Package: New members receive up to $30 in vouchers during their first month, including a $15 drink voucher redeemable on their next visit.
Member Pricing: Enjoy automatic 10% discounts on food and beverages throughout the venue (restrictions apply to gaming, TAB, and takeaway alcohol purchases).
Birthday Benefits: Members receive a $25 venue voucher during their birthday month, valid for 30 days.
Exclusive Promotions: Access to member-only offers, special events, and promotional activities throughout the year.
Digital Convenience: The program operates entirely through digital cards that can be added to smartphone wallets or saved as PDF files.
The hotel offers comprehensive corporate membership and group booking services:
Corporate Accounts: Businesses can establish accounts for regular dining, accommodation, and entertainment needs.
Group Gaming Packages: Special arrangements for organized gaming events and tournaments.
Extended Stay Programs: Discounted rates for guests staying multiple nights or requiring regular accommodation.
Regular Entertainment Programming:
Live Music: Every Friday and Saturday evening from 6 PM to 9 PM, featuring local and touring artists across various genres.
Trivia Nights: Weekly trivia competitions every Wednesday starting at 7:30 PM, with registration opening at 7 PM. Prizes and friendly competition create engaging social experiences.
Live Sports Coverage: Comprehensive sports coverage on multiple large-screen televisions throughout the venue, featuring NRL, AFL, cricket, NBA, UFC, boxing, and international sporting events.
Happy Hour: Monday through Friday from 3 PM to 5 PM, offering discounted beverages across the venue.
Thursday Night Footy: Special $25 burger and beer combinations during NRL games, creating the perfect game-watching experience.
Seasonal Celebrations: The hotel hosts themed events throughout the year, including Father's Day celebrations, Christmas parties, and New Year's Eve festivities.
Gaming Tournaments: Periodic gaming competitions and special jackpot events for poker machine enthusiasts.
Corporate Functions: Professional event planning services for business meetings, conferences, and corporate celebrations.
Family Events: Monthly children's face painting sessions and family-oriented entertainment programs.
Function and Event Spaces:
Crossroads Hotel offers multiple event spaces suitable for various occasions:
The Hideaway: Private space accommodating 40 seated or 75 cocktail-style guests, featuring a Hamptons-inspired design, exclusive outdoor terrace, and private bar facilities.
The Retreat: Versatile indoor space for up to 80 seated or 90 cocktail guests, with high ceilings, flowing curtains, and optional courtyard access.
The Courtyard: Newly renovated outdoor space for up to 200 cocktail or 75 seated guests, featuring climate control, umbrella coverage, and garden terraces.
The Nook: Semi-private space perfect for children's parties, accommodating 40 seated guests with direct access to the enclosed playground area.
Children's Facilities: Weatherproof playground area with safety features and parent supervision areas.
Gelato Bar: On-site gelato service offering premium frozen treats for guests of all ages.
Gaming Support Services: Professional staff trained in responsible gambling practices, self-exclusion programs, and customer assistance.
Business Services: WiFi throughout the venue, meeting room capabilities, and corporate account management.
Venue Hours:
Hotel Operations:
Monday to Saturday: 10 AM to 4 AM
Sunday: 10 AM to Midnight
Bistro Service:
Sunday to Thursday: 11 AM to 9 PM
Friday and Saturday: 11 AM to 10 PM
Gaming Floor: Operates during hotel hours with responsible gambling practices in place.
Phone: (02) 9602 8194 Website: crossroadshotel.com.au Email: Available through website contact forms Social Media: Active Facebook presence with regular updates and promotions
Dining Reservations: Available online through the hotel website or by calling the main number Accommodation Bookings: Available through major booking platforms and direct hotel reservations Function Bookings: Dedicated events team available for consultations and planning Gaming Information: Staff available during operating hours for gaming floor inquiries
Local Area Attractions:
Liverpool City Center: Just five minutes away, offering shopping centers, cultural attractions, and additional dining options.
Casula Powerhouse Arts Centre: Cultural venue featuring exhibitions, performances, and community events.
Casula Mall: Major shopping destination with retail stores, services, and dining options.
Georges River: Scenic waterway offering recreational activities, walking tracks, and natural beauty.
Camden Valley: Historic region featuring wineries, agricultural attractions, and heritage sites.
Sydney Olympic Park: Major sporting and entertainment complex, approximately 30 minutes away.
Royal National Park: Australia's second-oldest national park, offering bushwalking, beaches, and natural attractions.
Hunter Valley Wine Region: World-renowned wine destination, ideal for day trips or weekend excursions.
Commitment to Player Safety:
Crossroads Hotel maintains industry-leading responsible gambling practices:
Staff Training: All gaming floor staff receive comprehensive training in problem gambling identification and intervention techniques.
Self-Exclusion Programs: Multiple self-exclusion options including partial and complete exclusions, with third-party exclusion capabilities for concerned family members.
Support Resources: Direct connections to gambling counseling services and support organizations.
Regulatory Compliance: Full compliance with NSW gaming regulations and Australian Hotels Association codes of conduct.
Spending Monitoring: Discrete monitoring systems to identify potentially problematic gambling patterns.
Break Reminders: Encouragement of regular breaks and awareness of time spent gaming.
Educational Materials: Information about gambling odds, responsible gaming practices, and support services.
Professional Intervention: Trained staff ready to intervene when necessary and provide support resources.
General Venue Questions:
Q: What are the minimum age requirements for different areas of the hotel? A: The gaming floor requires patrons to be 18 years or older. The bistro and general hotel areas welcome guests of all ages, with special children's menus and facilities available. Accommodation check-in requires guests to be 18 or older.
Q: Is parking available and is it free? A: Yes, Crossroads Hotel provides extensive free parking for all guests, including designated areas for larger vehicles and coaches. The parking area is well-lit and monitored for security.
Q: Can I make dining reservations in advance? A: Absolutely. Reservations can be made online through the hotel website or by calling (02) 9602 8194. Advance reservations are recommended, especially for weekend evenings and special events.
Q: What types of poker machines are available? A: The hotel features 30 modern poker machines with various themes, denominations, and jackpot levels. The selection includes both traditional and video poker machines from leading manufacturers, regularly updated with the latest releases.
Q: Are there any gaming promotions or tournaments? A: Yes, the hotel regularly hosts gaming promotions and special events. Information about current promotions is available from gaming floor staff and through the PubPass loyalty program communications.
Q: What responsible gambling resources are available? A: The hotel offers comprehensive responsible gambling support including self-exclusion programs, spending limit assistance, and direct connections to professional counseling services. Staff are trained to provide support and intervention when necessary.
Q: What room types are available and what do they include? A: The hotel offers Single Rooms, Deluxe Queen Rooms, Deluxe Twin Rooms, and Family Suites sleeping up to six guests. All rooms include free WiFi, air conditioning, refrigerators, and free parking. Family Suites feature kitchenette facilities and separate sleeping areas.
Q: Is the hotel suitable for business travelers? A: Yes, the hotel caters specifically to business travelers with quiet room locations, early check-in/late check-out options, comprehensive WiFi coverage, and proximity to major transportation routes and Sydney's airports.
Q: Are there any additional fees or charges? A: A damage deposit of AUD $100 is required upon check-in, refunded after room inspection at checkout. A 0.72% surcharge applies to credit card payments. Additional charges may apply for extra beds, cribs, or extended parking.
Q: What dining options are available and when are they open? A: The bistro serves contemporary Australian cuisine Sunday to Thursday 11 AM to 9 PM, Friday and Saturday 11 AM to 10 PM. The sports bar and lounge bar offer lighter meals, snacks, and beverages during extended hotel hours. Special lunch pricing is available Monday to Thursday until 3 PM.
Q: Is live entertainment available regularly? A: Yes, the hotel features live music every Friday and Saturday evening from 6 PM to 9 PM, weekly trivia on Wednesdays starting at 7:30 PM, and comprehensive live sports coverage on multiple screens throughout the venue.
Q: Are children welcome and what facilities are available for families? A: Children are welcome throughout the hotel with dedicated family dining areas, a weatherproof playground, children's menus, and monthly face painting events. The Nook function space is specifically designed for children's parties with direct playground access.